Data Deletion Request
You have the right to request permanent deletion of all your personal data from Adnova at any time. Follow the steps below to submit your request.
How to Request Deletion
Step 1: Send a deletion request by email
Send an email to [email protected] with the subject line “Data Deletion Request” and include the email address registered to your Adnova account.
Step 2: Identity verification
We will send a confirmation email to the registered address to verify your identity. Please reply to that email to complete verification. We will acknowledge your request within 3 business days.
Step 3: Deletion completed within one calendar month
After successful identity verification, we will permanently delete your data and notify you by email when the process is complete. Deletion is completed within one calendar month in accordance with GDPR Article 12(3).
What Gets Deleted
When your request is processed, we will permanently delete:
- Account credentials (email, name, password hash)
- TikTok Shop OAuth tokens and connected shop records (shop ID, name, region)
- TikTok Ads OAuth tokens and connected advertiser records (advertiser ID, name, currency, region, scopes)
- All synced ad performance reports and metrics
- Lark Base integration configuration (App ID, App Secret, table IDs)
- Automated sync logs and job history
What Is NOT Deleted
The following data is retained because it cannot be linked back to you:
- Fully anonymised, non-attributable aggregate statistics that cannot be linked back to you
Important Notes
Irreversible: Once your data has been deleted, it cannot be recovered. Please export any data you need before submitting your request.
Timeline: We will acknowledge your request within 3 business days and complete deletion within one calendar month of identity verification, as required by GDPR Article 12(3).
Alternative — disconnect only:If you want to revoke Adnova's access to your TikTok accounts without deleting your Adnova account, you can disconnect individual TikTok connections from within the application settings. This stops future data syncs without triggering a full account deletion.
Revoke TikTok permissions:After submitting a deletion request, we recommend also revoking Adnova's access in your TikTok Business settings to ensure no new data is synced while your request is being processed.
Contact Support
If you need assistance or have questions about the deletion process, please contact:
Email: [email protected]